Privacy Policy

Last updated: 7/3/2025

Your Privacy Matters

TsedeyTech is committed to protecting your privacy and ensuring transparent handling of your personal data and business information.

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Name, email address, and contact information
  • Company name and business details
  • Communication preferences
  • Payment and billing information

Business Data

For AI services, we may process:

  • Business process data for analysis and optimization
  • Performance metrics and analytics data
  • System integration data
  • Training data for custom AI solutions

2. How We Use Your Information

We use collected information to:

  • Provide and improve our AI solutions and services
  • Communicate about services, updates, and support
  • Process payments and maintain accounts
  • Analyze and optimize business processes
  • Develop custom AI models and solutions
  • Comply with legal obligations

3. AI Data Processing

Machine Learning & AI

Your data may be used to train and improve AI models. We implement privacy-preserving techniques and ensure data is anonymized when possible.

Our AI processing includes:

  • Data analysis for pattern recognition and insights
  • Automated decision-making for business optimization
  • Predictive modeling for business forecasting
  • Natural language processing for communication enhancement

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Trusted service providers who assist in service delivery
  • Legal authorities when required by law
  • Business partners with your explicit consent
  • Third-party integrations as requested for your services

5. Data Security

We implement comprehensive security measures:

  • End-to-end encryption for data transmission
  • Secure cloud infrastructure with regular security audits
  • Access controls and authentication protocols
  • Regular backup and disaster recovery procedures
  • Employee training on data protection practices

6. Your Rights and Choices

You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit processing of your personal data
  • Objection: Object to processing based on legitimate interests

7. Data Retention

We retain personal data only as long as necessary for service provision and legal compliance. Business data may be retained for:

  • Active service period plus 3 years for business records
  • 7 years for financial and tax records
  • Anonymous analytics data may be retained indefinitely
  • AI training data in anonymized form for model improvement

8. International Data Transfers

If data is transferred internationally, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions from relevant authorities
  • Appropriate safeguards and security measures

9. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential website functionality
  • Performance and analytics tracking
  • Personalized user experience
  • Marketing and advertising (with consent)

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.

11. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Privacy Officer: hello@tsedeytech.com

Address: Addis Ababa, Ethiopia

Phone: +251940798785